Question 1

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home. Many of our clients provide a key, garage code, or door code. We keep all access information secure.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring our own professional-grade cleaning products and equipment.

Question 3

What's the difference between regular and deep cleaning?

Accepted Answer

Regular cleaning covers routine maintenance tasks (dusting, mopping, basic surface cleaning). Deep cleaning includes detailed work like hand-wiping baseboards, cleaning the fronts of all cabinets, detailed dusting of blinds, and scrubbing tile grout.

Question 4

Do you send photos after cleaning?

Accepted Answer

Yes, we send a photo report after each turnover so you can see the property is guest-ready.

Question 5

Will you report damage?

Accepted Answer

Absolutely. During our initial walkthrough, if we notice any damage or missing items, we will notify you immediately before we begin cleaning.

Question 6

Do you offer service in Spanish?

Accepted Answer

Yes — we are a fully bilingual team and offer service in both English and Spanish.